Refund & Billing Policy

Creadora is sold on three tiers, each including a set number of creator profiles: Starter (1 profile), Pro (3 profiles), and Agency (10 profiles). You can upgrade at any time to add profiles. Current prices are shown on the pricing section and at checkout.

• Monthly plans renew every month on your billing date; annual plans renew every twelve months.
• Renewals are charged automatically to your saved payment method until you cancel.
• Annual plans are charged upfront for the full term.

Cancel any time from Settings → Subscription. Your plan stays active until the end of the period you've already paid for, and you won't be charged again after that. Cancelling doesn't delete your workspace — your data stays in place if you come back.

• Payments already made, including partial months and unused time after a cancellation, are generally non-refundable.
• If you were charged in error, charged twice, or billed after a confirmed cancellation, contact us and we'll correct it.
• If a technical fault made the service unusable for a meaningful period, contact us and we'll look at a credit or refund case by case.
• Where local consumer law grants you a stronger refund right, that law applies.

Refund requests should go to info@creadora.studio from the email on your account, within 30 days of the charge. Approved refunds are returned to the original payment method.

• AI-powered features run on prepaid credits you add to your own balance, separate from your subscription plan.
• You choose how much to add. Your balance is yours alone and is only spent on AI features you actually use.
• Optional auto-reload can top up your balance automatically when it drops below an amount you set; you can turn it off or change it at any time, and we'll notify you when your balance runs low.
• Credits expire twelve months after they're added, are non-refundable, and can't be transferred between accounts.
• If you cancel your subscription, any remaining balance is kept for you but can't be spent until you resubscribe within its validity period.
• AI features simply won't run without a positive balance — no surprise charges, ever.

Upgrades take effect immediately and are prorated by our payment processor. Downgrades take effect at the next renewal. If your new tier includes fewer profiles than you're using, you'll need to remove the extras before the downgrade applies.

If a payment fails we'll retry and email you. If it stays unpaid, access is paused until the balance is settled. Your data remains stored during a pause; extended non-payment can eventually lead to account closure, and we'll warn you by email first.

Trials and promotional, referral, or discount codes apply exactly as described when redeemed, may be restricted to a specific plan, are typically limited to one per email address, and can't be combined or applied retroactively. Unless you cancel before a trial or promotional term ends, the subscription continues at the standard price for the plan you selected.

Workspace content stays available if you resubscribe. When you delete your account, your content and its backup copies are removed. Backups are best-effort and are not a substitute for your own copy — use the in-app export features, or ask support for an export, before deleting anything you want to keep. Section 3 of the Terms explains how backups and data loss are handled.

For anything billing-related, email info@creadora.studio from the address on your account.